For Patients
Understanding your compounded medication options.
ACP Pharmacy supports patients with personalized medication solutions. Here is what you need to know about the process and how we can help.
Emergency notice: If you are experiencing a medical emergency, call emergency services immediately. This website is not an emergency resource.
Getting Started
What you need to know as a patient
A prescription is always required
Compounded medications are not available without a valid prescription from a licensed healthcare provider. Before contacting ACP Pharmacy, speak with your prescriber to determine whether a compounded formulation is appropriate for you.
Have your information ready
When you contact us or request a refill, it helps to have your prescription details, any previous reference numbers, and your contact information available. Our team will guide you through the rest.
Preparation takes time
Unlike commercially manufactured medications, compounded formulations are prepared individually. Timelines vary depending on the formulation. Contact our team to understand what to expect for your specific request. [VERIFY WITH CLIENT]
We are here to answer your questions
If you have questions about the compounding process, your medication, storage, or anything else, do not hesitate to contact our team. We are here to support your experience from start to finish.
How It Works
The patient process, step by step
Talk to your prescriber
The process begins with your healthcare provider. Discuss your medication needs and whether a compounded formulation may be appropriate for you.
Bring or send your prescription
Once your prescriber has determined a compounded medication is appropriate, bring your valid prescription to ACP Pharmacy or arrange for your prescriber to send it directly.
Our team reviews your prescription
We review the prescription, confirm feasibility, and discuss any questions with you or your prescriber as needed.
Preparation and notification
Your medication is prepared according to the prescription. We will let you know when it is ready and provide guidance on pickup or fulfillment. [VERIFY PROCESS WITH CLIENT]
Dispensing and guidance
Your compounded medication is dispensed with clear labeling, storage instructions, and any relevant usage guidance.
Dosage Forms
What form might my compounded medication take?
Compounding allows medications to be prepared in forms that work best for individual patients. The available form depends on the prescription and formulation requirements.
Capsules
Custom-strength oral solid forms.
Oral liquids
Liquid forms, including suspensions and solutions. Useful when swallowing solid forms is difficult.
Topical creams and gels
Applied directly to the skin. Common in dermatology and pain management applications.
Troches / lozenges
Dissolve slowly in the mouth. Used when mucosal absorption is clinically appropriate.
Other forms
Additional forms as clinically directed by your prescriber and assessed by our pharmacy. [VERIFY]
Need to request a refill?
If you have an existing compounded prescription and need a refill, use our refill request form. Please have your prescription or reference number available. Our team will review your request and follow up to confirm next steps.
Submitting a refill request does not guarantee immediate availability or confirm fulfillment. Our team will follow up after review.
Submit a refill requestFAQ
Patient frequently asked questions
Ready to take the next step?
Contact us to ask about your compounding needs, or request a refill if you have an existing prescription.