Note for client review: This is a template privacy policy. It must be reviewed and approved by a qualified legal professional familiar with UAE data protection laws (including the UAE Federal Data Protection Law and any applicable Dubai Health Authority requirements) before publication. Do not publish this document without legal review. All [VERIFY] items require client input.
Introduction
ACP Pharmacy ("we," "us," or "our") is committed to protecting the privacy of visitors to our website and individuals who submit information through our forms. This Privacy Policy explains what information we collect, how we use it, and your rights regarding that information.
By using this website, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use this website or submit information through our forms.
This Privacy Policy applies to the website operated by Antiaging Compounding Pharmacy (ACP Pharmacy), located at Ground Floor, Block A, Building No. 64 (Al Razi Medical Complex), Dubai Healthcare City, Dubai, UAE, P.O. Box 66566. For privacy-related inquiries, contact us at info@acppharmacy.com.
Information we collect
Information you provide directly
We collect information that you provide voluntarily through our website forms, including:
- Contact form: Name, email address, phone number (optional), inquiry type, and message content.
- Refill request form: Name, email address, phone number, prescription or reference number (optional), and additional notes.
- Physician inquiry form: Provider name, clinic or practice name, email address, phone number (optional), and inquiry details.
We collect only the minimum information necessary to respond to your inquiry or process your request. We do not request or store detailed health information through these forms.
Information collected automatically
When you visit our website, standard web server logs may record information such as your IP address, browser type, and pages visited. This information is used for security monitoring and website performance purposes only.
This website uses Google Analytics (provided by Google LLC) to collect anonymised data about how visitors use the site, including pages visited, session duration, and general geographic region. Google Analytics uses cookies to collect this information. Data is processed by Google in accordance with their privacy policy. You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on. No personally identifiable information is collected through Google Analytics.
How we use your information
We use the information you provide to:
- Respond to your inquiry or message.
- Process and follow up on refill requests.
- Connect you with the appropriate member of our team.
- Improve our website and services.
We do not use your information for unsolicited marketing communications without your explicit consent.
How we share your information
We do not sell, rent, or share your personal information with third parties except in the following circumstances:
- Email delivery: Information submitted through our forms is transmitted to our email delivery provider solely for the purpose of delivering your message to our team. Our email delivery provider is Resend (resend.com).
- Legal requirements: We may disclose information if required to do so by applicable law or in response to a valid legal request.
Data retention
We retain information submitted through our website forms only as long as necessary to respond to your inquiry and for reasonable follow-up purposes. We retain inquiry submissions for up to 12 months from the date of receipt, after which they are securely deleted.
Security
We take reasonable technical and organizational measures to protect information submitted through our website. Our forms use HTTPS encryption for data in transit. However, no transmission over the internet is completely secure, and we cannot guarantee absolute security.
Your rights
Depending on your jurisdiction, you may have rights regarding your personal information, including the right to access, correct, or request deletion of information we hold about you. To exercise these rights, contact us at:info@acppharmacy.com | Tel: +971 4 452 0646
Third-party links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.
Changes to this policy
We may update this Privacy Policy from time to time. Any changes will be reflected on this page with an updated effective date. We encourage you to review this policy periodically.
Contact us
If you have questions about this Privacy Policy or our privacy practices, please contact us:
Antiaging Compounding Pharmacy (ACP Pharmacy)
Ground Floor, Block A, Building No. 64 (Al Razi Medical Complex)
Dubai Healthcare City, Dubai, UAE — P.O. Box 66566
Email: info@acppharmacy.com
Tel: +971 4 452 0646
This privacy policy template requires legal review before publication. Applicable laws may include the UAE Federal Law No. 45 of 2021 on Personal Data Protection, Dubai Health Authority regulations, and other applicable local requirements. [VERIFY WITH QUALIFIED LEGAL COUNSEL]